Question 1

Is Truck Packer supported on mobile?

Accepted Answer

The main 3D editor is desktop-first (Chrome recommended), but we have two great mobile stories today. Crew View is a read-only, mobile-friendly shareable link your crew opens on their phone at load-in — top-down diagrams, loading checklist with checkboxes, and a weight capacity tracker. And Cargo Measure (iOS, closed TestFlight beta) lets anyone with a LiDAR-equipped iPhone or iPad Pro scan real-world cases in AR and send them straight into a pack.

Question 2

How does Truck Packer handle weight?

Accepted Answer

Three tools: a total weight calculator in the pack inspector, a weight heatmap (Shift+W — red = heaviest, blue = lightest) to spot distribution problems at a glance, and a capacity tracker in Crew View that shows total weight vs. trailer capacity.

Question 3

Which web browser should I use?

Accepted Answer

Most modern browsers work, but Truck Packer is optimized for Google Chrome. If something feels off, try Chrome first.

Question 4

Imperial or metric?

Accepted Answer

Both. Each user sets their own unit preference independently — length (in, ft, mm, cm, m) and weight (lbs or kg). Numeric inputs accept feet-inches notation (10' 11") and math (e.g. 10 + 20).

Question 5

Can I plan multiple trucks in one pack?

Accepted Answer

One pack per truck today, with multi-truck planning on the roadmap for Q1 2026. In the meantime there is a copy/paste workaround using a wider container — see the "Two-Truck Workaround" section in the docs.

Question 6

Can I use LiDAR to measure cases?

Accepted Answer

Yes, via Cargo Measure — our iOS companion app, currently in closed TestFlight. Requires iOS 17+ on a LiDAR-equipped device (iPhone 12 Pro or newer, iPad Pro 2020 or newer). Tap three base corners, drag the height, save, and the case is pushed into your Truck Packer library and pre-positioned in a pack. Email help@backlinelogic.com to request TestFlight access.

Question 7

Do I need LiDAR hardware to use Truck Packer?

Accepted Answer

No. Truck Packer is a web app — type or import case dimensions and you're done. Cargo Measure (iOS) is an optional companion for teams who'd rather scan than type.

Question 8

Is there integration with inventory management software?

Accepted Answer

Yes. Truck Packer has a public REST API (Business tier) for cases, case categories, containers, packs, and entities — use it to sync from Rentman, Flex, Current RMS, or your own internal inventory system. We also have a native Stagera integration that pushes pull sheets directly into a load plan.

Question 9

Do you have an API?

Accepted Answer

Yes, on the Business tier. Generate an API key from Settings → API. Base URL: https://steady-beagle-345.convex.site/api/v1. Rate limit: 100 req/min (200 burst). Dimensions in meters, weights in kilograms. A Postman collection and full Markdown reference are linked from the API docs.

Question 10

I use Stagera — can I push pull sheets into Truck Packer?

Accepted Answer

Yes, with a single action. Build your show in Stagera, confirm the gear list, and push it into Truck Packer via our REST API — no manual re-entry of cases. Contact us and we will get you wired up.

Question 11

Can my whole crew work on the same pack?

Accepted Answer

Yes, on the Business plan. Multi-user organizations give you real-time collaborative editing, shared case presets across your team, and role-based permissions (Owner, Admin, Member). Contact us for Business pricing.

Question 12

Is there a free trial? Do I need a credit card?

Accepted Answer

Yes — 7 days free, no credit card required. Use promo code TRUCKPACKER26 at checkout for 30% off your first payment.

Question 13

I only want to use this for a month. What happens after I cancel?

Accepted Answer

Reactivate any time. We keep your case library and packs on our servers free of charge until you come back. We understand that tours might only need Truck Packer for a few weeks out of the year, and that's totally fine.

Question 14

What happens if I've signed up for a year of Truck Packer but it turns out it's not for me?

Accepted Answer

Get in touch via the contact form and we'll work with you. We never want anyone to feel stuck in a bad contract — whether that's a partial refund or helping you get what you actually need out of the product, we'll sort it.

Question 15

What happens to my data if I cancel?

Accepted Answer

It stays safe. Your case library, packs, organizations, and Crew View links remain on our servers free of charge after you cancel. Reactivate at any time and everything picks up where you left off. If you want your data permanently deleted, email us and we'll do it.

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